Frequently Asked Questions

Frequently asked questions

FOSSOIA HELP CENTER

How long will it take to receive my order?

Typically, it takes 7-12 business days to receive your order. We’re doing our best to deliver it promptly for you.

How to track my order?

Please track your order at our Tracking page Track order status - Fossoia

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location. But if you order over $49, you will get free shipping to your location!

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or email us by support@fossoia.com.

Do you accept returns?

Yes. To start a return please follow these steps:

  1. Contact us on support@fossoia.com to request a return.
  2. Make sure to leave your full name + order number in the return mail.
  3. We will get back to you within 1-2 business days.
  4. Please note that FOSSOIA is not responsible for the shipping costs for returned orders and is not responsible for lost returns (when sent without tracking).

Where is my return?

Once your return package is on the way back to our office the return process has started. When the return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows DELIVERED. Please allow up to 7 business days for the refund to be processed back to your original form of payment.