Terms Service
Terms of Service
Last Updated: 2025-03-12
Please read these Terms of Service ("Terms") carefully before using the Fossoia.com website ("Website") operated by Fossoia Inc. ("us," "we," or "our"). Your access to and use of the Website is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Website. By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you do not have permission to access the Website.
Purchases
If you wish to purchase any product or service made available through the Website ("Purchase"), you may be asked to supply certain information relevant to your Purchase, including, without limitation, your name, shipping address, billing address, and payment information.
By making a Purchase, you represent and warrant that you have the legal right to use any payment method(s) associated with your Purchase.
Shipping and Returns
All orders are shipped from our location in Hangzhou, China. Shipping times and costs may vary depending on the destination and shipping method chosen.
Intellectual Property
The Website and its original content, features, and functionality are and will remain the exclusive property of Fossoia Inc. and its licensors. The Website is protected by copyright, trademark, and other laws of both China and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.
Links to Other Websites
Our Website may contain links to third-party websites or services that are not owned or controlled by Fossoia Inc.
Fossoia Inc. has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. We do not warrant the offerings of any of these entities/individuals or their websites.
You acknowledge and agree that Fossoia Inc. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such third-party websites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.
Governing Law
These Terms shall be governed and construed in accordance with the laws of China, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Website and supersede and replace any prior agreements we might have had between us regarding the Website.
Prohibited Activities
As a user of the Website, you agree not to engage in any activities that:
• Violate any applicable laws or regulations, including but not limited to copyright or trademark laws, export control laws, or other laws in your jurisdiction.
• Conduct any fraudulent activity, including but not limited to impersonating another person or entity, or falsifying your identity or any information you provide to us.
• Access or attempt to access any non-public areas of the Website or our computer systems, or interfere with the technical operation of the Website or our systems, including through hacking, password mining, or other unauthorized means.
• Transmit or upload any content that contains viruses, worms, malware, or any other harmful or malicious code.
• Use the Website to send unsolicited commercial messages, spam, or any other forms of unauthorized advertising or solicitation.
• Collect or harvest any personally identifiable information from the Website, or use the Website for any commercial purposes without our prior written consent.
• Disrupt, interfere with, or negatively affect the normal operation of the Website or other users' enjoyment of the Website, including but not limited to launching a denial-of-service attack or other similar harmful activities.
Enforcement and Termination
We reserve the right, at our sole discretion, to take any action we deem necessary to enforce this Policy, including but not limited to suspending or terminating your access to the Website, removing any content that violates this Policy, and reporting any illegal activities or violations of this Policy to the appropriate authorities.
If you become aware of any violations of this Policy, please report them to us immediately. We will investigate all reports and take appropriate action to address any violations.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
Frequently asked questions
FOSSOIA HELP CENTER
How long will it take to receive my order?
Typically, it takes 7-12 business days to receive your order. We’re doing our best to deliver it promptly for you.
How to track my order?
Please track your order at our Tracking page Track order status - Fossoia
Do you ship internationally?
Yes, we do ship internationally. The shipping fee may vary depending on your location. But if you order over $49, you will get free shipping to your location!
I never got my order, what to do?
Please make sure you tracked your order from our Tracking page. Or email us by support@fossoia.com.
Do you accept returns?
Yes. To start a return please follow these steps:
- Contact us on support@fossoia.com to request a return.
- Make sure to leave your full name + order number in the return mail.
- We will get back to you within 1-2 business days.
- Please note that FOSSOIA is not responsible for the shipping costs for returned orders and is not responsible for lost returns (when sent without tracking).
Where is my return?
Once your return package is on the way back to our office the return process has started. When the return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows DELIVERED. Please allow up to 7 business days for the refund to be processed back to your original form of payment.