Shipping & Returns
Shipping Policy
We offer FREE WORLDWIDE SHIPPING on all orders over 49$.
Please allow 1-2 business days for processing on all orders.
Typically, it takes 7-12 business days to receive your order. We’re doing our best to deliver it promptly for you.
Please always fill out your shipping name + address in english letters.
You can track your order at here.
Return & Exchange Policy
RETURN REQUEST: support@fossoia.com
You can return your order within 14 days after receiving.
The refund will be processed after we received your return.
Returns must be unused and in their original packaging.
You will receive the refund over the payment method you chose at checkout.
FOSSOIA will not cover the shipping costs for returns.
FOSSOIA is not responsible for lost returns sent without tracking.
Frequently asked questions
FOSSOIA HELP CENTER
How long will it take to receive my order?
Typically, it takes 7-12 business days to receive your order. We’re doing our best to deliver it promptly for you.
How to track my order?
Please track your order at our Tracking page Track order status - Fossoia
Do you ship internationally?
Yes, we do ship internationally. The shipping fee may vary depending on your location. But if you order over $49, you will get free shipping to your location!
I never got my order, what to do?
Please make sure you tracked your order from our Tracking page. Or email us by support@fossoia.com.
Do you accept returns?
Yes. To start a return please follow these steps:
- Contact us on support@fossoia.com to request a return.
- Make sure to leave your full name + order number in the return mail.
- We will get back to you within 1-2 business days.
- Please note that FOSSOIA is not responsible for the shipping costs for returned orders and is not responsible for lost returns (when sent without tracking).
Where is my return?
Once your return package is on the way back to our office the return process has started. When the return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows DELIVERED. Please allow up to 7 business days for the refund to be processed back to your original form of payment.