Your privacy choices
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
Frequently asked questions
FOSSOIA HELP CENTER
How long will it take to receive my order?
Typically, it takes 7-12 business days to receive your order. We’re doing our best to deliver it promptly for you.
How to track my order?
Please track your order at our Tracking page Track order status - Fossoia
Do you ship internationally?
Yes, we do ship internationally. The shipping fee may vary depending on your location. But if you order over $49, you will get free shipping to your location!
I never got my order, what to do?
Please make sure you tracked your order from our Tracking page. Or email us by support@fossoia.com.
Do you accept returns?
Yes. To start a return please follow these steps:
- Contact us on support@fossoia.com to request a return.
- Make sure to leave your full name + order number in the return mail.
- We will get back to you within 1-2 business days.
- Please note that FOSSOIA is not responsible for the shipping costs for returned orders and is not responsible for lost returns (when sent without tracking).
Where is my return?
Once your return package is on the way back to our office the return process has started. When the return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows DELIVERED. Please allow up to 7 business days for the refund to be processed back to your original form of payment.